From the moment I walked in, I received excellent,friendly service - exactly what you'd hope for when you're spending the kind of money you spend for a BMW. Let me take the car out on my own for a test drive and gave me a terrific price. Highly recommended.

Date Written: 7/18/2010 11:55:33 PM

We are traveling and detected a clicking sound under the hood. We made an appointment with the service department and Paul Harding was our customer service rep.

Paul is very good at his job. He is personable and listens to what he customer's concern are. As this seems to be a no brainer, there are many who hear only what they want. Paul listens and resolved the issue. The headers were replace and now our car is good as BMW Gold!

Thank You Paul and Thank You BMW of Sherriville for hiring Paul!

Joe and Sandee Noe
Lehigh Acres Fl.

Date Written: 7/13/2010 9:17:46 AM

This dealership has recently been changed from the original, who basically ripped anyone off who entered their doors. When I took my car in for service, they would tell me there was nothing wrong with it. I spent so much time waiting for service that I could find my way around in the dark. They lost the dealership, and a new company has taken the spot.

I decided to give BMW of Schererville a try, and it is night and day. I give it a thumbs up and have already been assured that service on the Certified Pre-Owned vehicle I purchased today will be as good as the purchase experience was. I had to comment on this because I don't want those of you who had a bad experience at Levin to think it is still the same.

If you live near Schererville and have contemplated an out of the way purchase, just to make sure you get the service indicative of BMW, look no further.

Date Written: 7/10/2010 6:23:34 PM

We drove to this dealership from Chicago because their on-line selection looked superior to anything else out there. In our case, we were looking for a pre-owned BMW in excellent shape with low miles. We were not disappointed. They had a solid selection.


And the customer service was outstanding! Our pre-visit telephone communications were great in terms of information and follow-through. When we arrived our Client Advisor, Tommy Coffaro, showed us not only the cars on-line we were interested in, but others that were competitively priced within the parameters we wanted. After our first visit we did our homework and went back to purchase a car that was perfect for us. Throughout this process our Client Advisor and every other employee we dealt with were exceptional.


It is clear to us that their mission is to provide outstanding customer service, and a wide selection of vehicles at competitive prices. What more could anyone want? To top it off, the dealership owner, Mike Gillespie, was present and available for any questions we had. He promised excellent customer service as we move forward with servicing our car, and in future purchasing another down the road. We will return!

Date Written: 7/10/2010 2:03:46 PM

While I have been to several dealerships in my time from private dealers to retail, this is by far the best experience I've ever had. What an enjoy to have had to deal with all staff who made the experience worth while. Dealership is immaculate, well maintained, friendly and family-like culture. Even had the pleasure to meet the own during the last visit, he's like the rest of the staff, I dont know how this guy does it but he has hand picked a select group of individuals that make the experience a great one. I'm appreciative of everything each individual did for me, what a great tutorial and test drive with William, the overal deal and satisfaction by phone and email with Nichole and Chris who have great technical knowledge of the vehicles, and the wonderful execution and completion of the sale by Kim. These guys are very straight forward and honest, no haggle, they show that they care and go the extra mile to make their customers happy. This is my first BMW and I luv it. I look forward to coming back here in a year or two to upgrade. Best Regards, Kam

Date Written: 7/5/2010 11:11:53 PM

Mr. Gillespie was very friendly and took alot of time helping
me purchase my first car. Rachel was really good at explaining all the detalis of my financing and warranty options. I love my car and appreciate everyones assistance. I would recommend this dealership to anyone who wants to own a BMW or wants learn more about them.

Date Written: 6/20/2010 7:18:24 PM

Kristy Murphy demonstrates a wealth of knowledge relative to the auto industry, and particularly with regard to BMW vehicles. No matter how general or specific the questions posed, Kristy responds offering several possibilities, and she is always accurate and right on the mark.

Ms. Murphy is professional and friendly at all times. Her concern for the technicians to solve the problem is genuine. In addition, she makes every effort to provide a loaner when necessary. Kristy moves quickly as she performs her duties, and quite frankly, I don't see how she is able to maintain the pace at which she works.

I have every confidence in Ms. Murphy's ability and any recommendations she makes.

BMW of Schererville is fortunate to have such jewel.

Date Written: 6/1/2010 9:22:58 PM

Bruce & co were very helpful. We called ahead to see what he could do to help us. Very quickly, he responded to say he had what we wanted. We had most of the specs worked out before we arrived. We took a test drive and finished the paperwork onsite. We were in & out quickly. This is the second car that we have purchased from him. We would recommend him to friends.

Date Written: 5/31/2010 3:44:38 PM

I have been buying bmw's for 26 years and i find. Kristy Murphy & Bruce Guidotti to be wonderful people to do business with. the level of customer service is inpeccable.


Date Written: 5/27/2010 10:51:09 PM

I found the level of customer service far superior to other dealerships and am very happy with my car. The location is great for me as it is on my way to my office and close to my home. The web site was easy to get around on and the prompt response to my questions was great. Upon arriving at the dealership, Rich was very helpful through the process of showing me all the options available in my price range. He answered all my questions thoroughly and to my satisfaction. He is a great asset to your company.

Thanks
Cindy Coutroubis

We took our 2006 BMW in for routine servicing. As usual, Kristin Murphy was there with a smile to greet us. She always explains everything fully, and we feel that she really takes wonderful care of us, and our car. Our service appointments are always great: we are welcomed warmly; our concerns are addressed; the environment is clean and professional; and, our vehicle is promptly and properly serviced.

We previously had a 2003 BMW, which was a wonderful car. We could not have had a better experience with that car. In 2006, we bought another, since our experiences with BMW, our salesman and the service department were so positive.

And then Chris Hardaway introduced us to our newest car: a BMW convertible with a retractable hard-top. Chris has sold us the two prior vehicles, and certainly knows what we like. He is a sweet and pleasant person, very knowledgeable, and extremely professional. He actually makes the process of buying a car a positive experience. We cannot speak more highly of him.

After the purchase, we dealt with William, who explained the features of the vehicle. He was very amiable and thorough, offering to come out to our home just to sync the garage door opener. Even though we have had two prior BMW’s, it was nice to hear all the new and different features of this vehicle, and get that refresher course.

All in all, this dealership exemplifies excellence from start to finish. In fact, on a scale of 1 to 5, we would rate all three people (Chris Hardaway, William Laboy and Kristin Murphy) and this dealership with a 10! Simply wonderful!

I had the opportunity to work with Jimmie Page when buying my first new car. The car I had wanted to purchase had not even come out yet, but Jimmie was able to track down a shipment of cars and find the exact combination of options that I had wanted. This particular car was not even able to be ordered from the factory, but Jimmie was still able to get my exactly what I want.

Also, throughout the whole process, Jimmie gave me his cell phone number and I was able to contact him with any questions or concerns. I would definitely buy from Jimmie Page again.

Chris Hardaway & all the employees at BMW of Schererville are Fabulous! We truly enjoyed our buying experience of our certified BMW X3. Chris Hardaway is the most professional, honest & hard working client advisor we have ever dealt with. There was no game playing. We told Chris what we were looking for, the price we wanted to stay at and he delivered the deal to us first time around....we were happy with the price he gave us on the new X3 and the price he gave us on our trade in. We closed the deal right then and were on our way back home in no time at all in our new vehicle. This is our 3rd BWM purchase, and we know we will go back to see Chris at BMW of Schererville when we are ready to purchase another new BMW. Thanks Chris!

Sincerely,
Mark and Melissa Oselka

This is my second car that I have bought from Joe Holewa in the last two year, he is the standard that all sales professionals should be held to in the care industry! I look forward to working with him again in the future. No games, gimics or BS here.

I got a good price and was treated well as always with joe, and my deal was done quickly and I was on my way. I love my 530XI!

BMW of Schererville picked up my car for service and left a brand new 2010 car for my family to use while my car was being serviced. The effort on their part was great because I didn't have to bring my 10 month old in and out of the car seat/ transfer cars or wait at the dealership for new brakes. It kept us on our daily schedule and for a new mom and business owner that meant everything to me! Thank you for all your consideration and help.

Warmly,

Gina Albertini-Bennett

We are driving our second BMW from BMW of Schererville. We find them to be most competitive in pricing, and outstanding in customer service! The personnel are friendly, and accomodating. Actually, the most outstanding in customer service that we have experienced...ever! I commend them for their professionalism, their con-scientious approach to pleasing their clients, and would highly reccommend anyone purchasing a BMW, to buy from the folks at BMW of Schererville! We hold them in highest regard!

Sincerly,

Ron and Suzanne Van Prooyen

As soon as me and my husband Kyler walked into the dealer and met Justin, he blew us a way with is out standing customer service. He is a very fast pace and outstanding person to work with. We also met the new owner and he is doing a outstanding job as well. This is my third BMW from this dealership and I will be back again when I can get into a new car in a few years. I will also be sending my mom, brother, mother in law and friends to this dealer. With the new owner ship you can tell people are more into helping you than turning you away from getting a new car. I had a great time getting my new car and I will stand by this dealership and always get my cars from here. Best time ever! Justin is the best sales man I have every met!!

Thanks soooooo much for my new 2010!!
Me and my family truly love it!
Stephanie White and the Randall family!

We have had the best care for our X5 with BMW of Schereville,IN. The service department has been very easy to work with on any issues we have had. We currently own our third X5, and wouldn't think of taking it anywhere else for service, or any other problem. Kristy Murphy, our personal service associate, makes it her business to have our car picked up from our condo garage, she arranges to leave a loaner, and then has our car delivered upon it's completion of service. So, in essence, we never have to go back to the dealership, and, living in downtown Chicago, this is a HUGE convenience to us. They have also been trying very hard to give us the BEST possible deal on a new X5, but we are not quite ready for one.......YET!

These are the reasons we love Schereville BMW.

Sincerely,

Abe and Ruth Wolf

I recommend this dealer: Yes

Employee(s) Dealt With: Gina Pascarella, Berto Soria, Jimmie Page, Justin Stubblefield, Nichole Laxton

My Review of BMW of Schererville:
The entire BMW of Schererville Team contributed to making my new car purchase very enjoyable. Ordinarily, buying a car is slightly more pleasurable than a tooth extraction. But, this transaction was a dream. The exceptional level of service did not end when I exited the showroom. As it happened, I needed some follow-up help to address some insurance and registration issues. The team was incredibly quick to help.

I really could not ask more from a dealership.

I had a couple of service appointments during my lease and dealt with Kristy Murphy for all. She was the handles every detail down to the very smallest and is very proactive in her communication. I knew what was going on with my car every step of the way, and in most cases, she was one step ahead of me. I would suggest this dealership to anyone as long as she could be my service advisor.

Mr. Hardaway made our purchasing experience very pleasurable. He answered all of our questions and even called us to make sure everything was working out ok with our new BMW 6 months later. It felt like he truly cared. My husband and I are looking forward to buying our next car this year. Chris Hardaway will be the person we'll come and see.

Vincent & Sheila Reed

I could not have been more pleased with my new BMW 535i. Jim Page was extremely helpful and I would recommend anyone thinking of purchasing a BMW to head to BMW of Schererville. The service is fast, courteous, and very professional. Thanks Jim! I couldn't be happier! - Mike Burke

Can't say enough about your customer service staff.I've dealt with Ms. Kristy Murphy for some 8-9 years , and I can't begin to tell you how gracious and friendly .... and also knowledgeable she has been. Thanks for all the help Judy Guzik

This was a great experience as I do not look forward to purchasing a new car and negotiating with sales for 3 - 4 hours, this was not the case at BMW of Shererville. The sales personel were very courteous and knowledgable of every BMW car available at their dealership.

The most rewarding result of this visit: Not feeling taken advantage of and I love my new car. This was made possible by Jimmie Page and his co-workers.

I would recommend this dealer to anyone looking for a new or used car.

I had narrowed my car search to a Lexus ES350 or a Cadillac SRX. When it came to trying to finalize a deal at both places; the Lexus and Cadillac dealers began playing the 'typical car buying games.' So, I chose to re-open my search and called BMW and spoke to Rachel Rubino-Palango on a Friday afternoon. She was extremely accommodating over the phone, arranged for me to come in within an hour, and patiently showed me the entire BMW line up. Before I left, she had helped me understand my options and the sales manager spoke with me directly about price quotes. No games were played. Rachel continued to work with me and my wife until we made our decision. She was the opposite of a typical car salesperson. She was patient rather than pushy; honest rather than shady; and diligent rather than expedient. She was by far the best salesperson we worked with in Northwest Indiana and was a primary reason we decided to become part of the 'BMW Family.'

Service received was very professional. The employees were not only friendly but were completely knowledgable of both product and service for the vehicle. Service was prompt and the price was very competative. I would highly recommend this location and dealership to all my friends and family! Thank you.

Mr. Gillespie,

It is with sincere gratitude that I write this letter commending your dealership. It is such a warm and customer friendly environment.

Each time I have visited your facility I have been greeted with such warmness. Aaron goes beyond the call of duty. There have been times I had to call and ask him the same questions over and over again – he ALWAYS has the answer. (He is the BMW manual) It is not often that I find someone so knowledgeable. We simply adore him.

Danielle, the cashier, is great. She has sold me so many BMW items. Her smile is award winning. She never appears to be too busy or rushed. We really appreciate her service.

I could not conclude this letter without mentioning Kristy. She is also polite and very attentive. I am sorry I did not have the pleasure of meeting you; However, I wanted you to know how much I appreciate your dealership….Never Let Aaron go he is MR. BMW.


PS. Please Know that Kim’s smile brightens up the place more than lights ever could!!

Dear Chris,
You only have yourself to blame. Were it not for your professionalism and caring manner, I would not have become a BMW owner. I have bought many cars during my life and I must congratulate you on making this buying experience a most pleasant one.
Knowing nothing about a BMW other than its reputation as a great ride, you guided me through the process of selecting a car that would fit my needs and desires in a manner that left me feeling quite satisfied. I really appreciate the time taken to find me the exact car I wanted, down to the color and accessories desired. That extra effort is something that is appreciated by every customer. I believe it is the hallmark that seperates a great salesmen from the rest of the group. Allowing me to meet Berto Soria and speak with him regarding my trade-in was the frosting on a great deal.
I wish you continued success in working with the "new" dealership. The new owners seem to be interested in doing an even better job for the customers. I'm certain they will appreciate knowing they have someone such as you on their staff.
Thanks again for helping me to become a BMW owner, especially at a dealership so close to my home.
Sincerely yours,
Walter