Meet our Service Department Staff

Howard DwanService Director

Hello, my name is Howard Dwan. I am the Service Director here at BMW of Schererville. I have been in the Automotive Industry for 32 years; 27 of those years I have been a Parts & Service Director. My experience in the auto industry has been with GM, Chrysler, Jeep, Dodge, Hyundai and most of all BMW, the Ultimate Driving Machine. I have a received many awards throughout my years in the Auto Industry. I have been married for 28 years and had the joy of having two great children. I have one hobby and that is Drag Racing. The best part of drag racing is I see and hear all the new technology of the Ultimate Driving Machine. I am here to answer all your questions and concerns, please contact me directly at 219-864-7333. Thank you for choosing BMW of Schererville for your automotive needs. Howard Dwan Service Director hdwan@bmwsch.com
Kristy MurphyService Advisor

I have been involved in the auto industry since 1992, with experience ranging from performing maintenance tasks, to washing cars, to estimating and handling insurance claims. My current position as a service consultant enables me to assist customers through the entire service visit, beginning with the initial appointment set up through completion by delivering a repaired and well-maintained car. My goal in my position is to provide exceptional service to every BMW customer by efficiently handling that entire process. I also assist customers understand and take advantage of all of the excellent features on their BMW’s by demonstrating these features and giving a hand when needed. I also act on customers’ behalf with insurance and extended warranty claims, making the processes as easy and convenient as possible. On a personal note, I too enjoy driving a BMW (Z4 roadster) and am passionate about keeping it performing and looking perfect! I can completely relate to the relationship my customers have with their BMW’s too! I enjoy nothing more in my leisure time than to drop the top, turn up the tunes, and go for a “sporty” cruise.
Paul HardingService Advisor

As a service Advisor of BMW of Schererville, I would like to introduce my self. My name is Paul Harding and I am very excited about being back in the Northwest Indiana/Chicagoland area. This is an incredible place to share with family and friends, I love the culture the great Chicago and collegiate sports teams. (GO CUBS) The diverse Music, and the incredible food, I have been involved in the automotive industry for 12 years and fortunate to be involved with BMW for 6 years. As part of BMW of Schererville staff, we strive for excellence and are dedicated to supplying an exciting and rewarding atmosphere for all employees, which in turn reflects on a superior and premium service experience for you. I invite you to come in, to get to know our friendly, knowledgeable, and professional sales and service staff. I look forward to building a long lasting relationship in out world of the Ultimate Driving Machine Thank you Paul Harding pharding@bmwsch.com
Ryan LeoniService Advisor

My name is Ryan Leoni and I am a Service Advisor here at BMW of Schererville. I provide customers a quick and easy way to diagnose what may be wrong with their vehicle, and we fix all of their issues. I am an avid auto enthusiast and enjoy racing as well as motorcycles. When I'm not at work, I spend my spare time reading and enjoying the internet and all it has to offer.
Sam VukasWarranty/3g Administrator

I got my start in the automotive industry at a very young age. I grew up around cars thanks to my dad who has been in the automotive salvage industry for as long as I can remember. As I got older I began to rebuild cars with him. Some cars we rebuilt to be driven by family members or we sold them for a profit. The first vehicle I ever owned my dad and I built. After that I became student at Lake Central High School and joined the Automotive Technology class. I took that class the remainder of my high school years and learned as much as I possibly could. During which time I was a cook at a local pizza place and everyday when I would leave work I would go out of my way to drive past the BMW dealership. Since I could remember I always had a passion for BMW’s and eventually that turned into a desire to work at a BMW dealership. So eventually I got a part time job at the dealership as a detailer. I have worked my way up from detailing cars and now I am the Warranty Administrator and Dispatcher. The best part about my job is that even though I unfortunately don’t work on the cars, I work directly with the technicians all day so it keeps me close enough to the action in the shop to keep me happy. I also work with our service consultant team to make sure the “Warranty” portion of the repair process is carried out correctly. I’ve been working for BMW for about 3 years now and enjoy it very much. It’s a great product with great service. Sam Vukas @ BMW of Schererville Warranty/3g Administrator (219) 864-3342
James LavigneBMW Certified Technician

I started working on cars when I was about 12 years old at my father's full service gas stations. I have been a BMW Certified Technician since 1997. Besides working on on BMW's, I enjoy working on race cars and motorcycles. I look forward to helping our customers with their automotive needs.
Dan PhillipsBMW Certified Technician

Hello, my name is Dan Phillips. I have been in the Automotive Industry for 13 years and with BMW since 2009. Through the years of being in the automotive industry I have been certified in ASE, Jaguar, BMW and Clean Air Car Check. I am a big fan of the M series and love the performance of the vehicle. The FREE MAINTENANCE for BMW is the BEST thing that a manufacture came up with. Just to get a little personal, I have been married for 6 years and am expecting my 1st son in May. (VERY EXCITING), and love to cruse Lake Michigan. If you need any type of service done just send us an email or give us a call. Here at BMW of Schererville we want to make your visit, regarding the circumstance’s the BEST!!! Thank you for choosing BMW of Schererville for your automotive needs; hope to hear from you soon! Dan Phillips BMW Certified Technician
Grayson BiehnBMW Certified Technician

I have been in the auto repair business for 15 years. I started in an independent shop then moved into dealerships. I am a master Tech for Hyundai. I have been working for BMW for 4 years and I am a level 2 tech.
Jason MullerBMW Certified Technician

I have been a BMW Service Technician for 10 years. I am currently the BMW of Schererville Shop Foreman. I have been working at this dealership for 8 years. When I am not here, I am with my wife and two boys. We enjoy being out on a boat during the summer. Thank you for giving us the opportunity to service your BMW.
Chris KelleyBMW Certified Technician

First thing, I would like to say Thank You for visiting our website!!! I’ve been a Factory Trained BMW technician for 10 years. I am here 5 days a week and sometimes 6 days to take care of your needs! So if you own a BMW and require any type of service, just give us a call, or just stop on by and I’ll be here to assist you. Thank you again for visiting our Website! Chris Kelley
Pete SobanskiBMW Service Technician

My name is Pete and I have worked on all types of vehicles, foreign and domestic. My father worked on cars constantly, and I was interested in it from a young age. I've worked with Chevy & Chrysler products, and I believe the BMW to be one of the finest vehicles on the road. A well maintained Bimmer is capable of doing things that no other make can do. In my spare time, I enjoy working on classic autos, going to the movies, and listening to music. Hope to see you at our Boutique!
Michael McCordBMW Technician

I was first interested in fixing cars when I took auto shop in high school. I attended Wyoming Technical Institute after I graduated, and from there I got accepted into the BMW Step program in Orlando. I Worked for BMW in Michigan for 9 years and have been back in Indiana for 9 months. When I'm not at work my favorite things to do include mountain biking, snowboarding, playing guitar, and just spending time with my wife.
Guillermo IbarraPorter

My name is Memo and I have been a lot supervisor for the past five years plus in the auto business. The BMW is one of the sleakest, finest machines that money can buy, and I know that our customers expect excellence in every aspect, including lot maintenance. I pride myself in making our lot easy to navigate, keeping it clean and organized. When I am not at work, I love spending time with my wife.
Jose TiscarenoPorter

I'm Jose T and I'm a Porter at BMW of Schererville. As a BMW Driver myself, I know that each one of these cars brings a special package and is unique to their owner. This is why I make sure every loaner is completely clean, and customer vehicles come out shining. In my free time I like driving my BMW! I love to spend time with my family, and I enjoy music.
Kenneth DrenthPorter

My name is Kenny and I've been in the auto business for a few years now, thankfully getting to work with the greatest car in the industry. The BMW is the finest performance vehicle in the world, and we keep them exceptionally clean. I help prepare customers' vehicles while out of service and for delivery to make the customer have that great experience.
Freddy TiscarenoPorter

My name is Freddy and I am a porter at BMW of Schererville. I assist in the cleaning of vehicles, lot maintenance, vehicle deliveries and just about everything else you can think of! When I'm not at work, I enjoy watching new movies, going out to concerts and watching baseball.
Michael VranesevichConcierge

My name is Michael, and I'm a Concierge at BMW of Schererville. At the dealership, we recognize that our customers are busy people like we are; that each customer is equally important. When circumstances come up that may prevent customers from picking up their vehicles or dropping them off, I'm here to do that for them. We offer a regular pickup and drop-off service for all of our customers. Give service a call and take advantage of it!

Service Department

Service Department Staff

Problem with your vehicle? Time for your next scheduled maintenance? Schedule an appointment with our service department by clicking the button below. We will confirm your appointment with you within 12 hours of receiving your request.

Schedule Service Appointment


Why Us?

  1. Our well trained service and parts staff are here to provide you with the highest levels of customer satisfaction
  2. Convenient service and parts department hours
  3. Huge stock of manufacturer and other top-quality brand parts
  4. Factory-trained and certified technicians know your car inside and out, so you can be at ease with your vehicle repairs
  5. Convenient location to your work or home
  6. Transportation arrangements available or enjoy our spacious customer lounge while waiting for your service to be completed
  7. Full line of accessories available

Get Started Now!

Request Service Appointment
Request to schedule an appointment online for your next checkup.
Vehicle Recall Request
Check for important safety hazards on your vehicle.

Service Hours

Monday: 7:00 am - 7:00 pm
Tuesday: 7:00 am - 7:00 pm
Wednesday: 7:00 am - 7:00 pm
Thursday: 7:00 am - 7:00 pm
Friday: 7:00 am - 7:00 pm
Saturday: 8:00 am - 3:00 pm
Sunday: Closed

Our Location

Get Directions
BMW Certified Center 1400 US Highway 41 Schererville, IN 46375 Get Directions


BMWCertified Center has a state-of-the-art service center near Chicago, Illinois with the latest tools and technologies to repair your vehicle. Our service department is staffed with highly trained auto technicians who will properly identify and repair your vehicle's problem. To schedule a BMW car repair in the Chicago area, please complete our online service appointment form and we will get you into our facility as soon as possible. Whether you need a tune up or major repair, you can trust the quality of service you'll receive at the BMW Certified Center car repair center.

When you visit our BMW service repair facility near Chicago, Illinois be sure to check out our other automotive services. We have a fully-stocked inventory of certified BMWs, used BMWs, with some of the area's most competitive prices. The BMW Certified Center finance department will get you approved for a low interest car loan in minutes. Visit us today and take care of all of your auto needs.

We are committed to fix your vehicle right the first time. When servicing a vehicle, there's no greater resource than the knowledge of the people who designed, engineered and built it. BMW Certified Center's factory trained technicians know how to get the most out of your vehicle's performance. We are the only ones around who have the tools built specifically for your vehicle and access to the most up-to-date technical service bulletins directly from the factory and every service we perform comes with a competitive price.

At BMW Certified Center we are required by the manufacturer to maintain Factory-Trained Technicians who know the product better than any quick-service operation. The factory issues bulletins to dealers concerning product updates and/or modifications that can benefit you. Our service advisors access our computer every time you come in for service to assure that all the latest modifications and engineering changes are available to you at no charge. Today vehicles are expensive and technically very sophisticated. Our Northwest Indiana BMW staff is your best choice to maintain your vehicle.